FREQUENTLY ASKED QUESTION
General Questions
To access the facility you will need to download the Kisi app specific to your device: Android | Apple
The Kisi app will require access to either your Location or your blue tooth.
If you enable Location
Open the Kisi app and click the blue Lock icon for the door you want to unlock. When you are within proximity of the reader, you will see "Nearby" text next to the "Locked" text beneath the lock icon.
When the Reader turns green the door unlocks.
If you enable tap/bluetooth
You may tap (lightly) your phone against the reader, without the Kisi app open. When the reader turns green the door unlocks.
If there is an error message in the Kisi app, click the account icon in the top right corner and then select "Introduction" to reset the app and grant it the access it requires.
If you are unable to gain entry do to any other errors please contact us
Billing Questions
- Download the "Gymdesk" app and log in
- Click the "Gym Portal" menu item under the Home menu on this website
- Clicking this link: https://insurgent-fitness.gymdesk.com/login
There is a merchant fee of 2.9% for Credit/Debit cards or 0.8% fee for ACH (direct bank transfers).
Once a payment method is added, you cannot remove it until you enter a new payment method.